Privacy Policy

CSK STAR Packaging PLT ("CSK", "we", "our", "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

CSK STAR Packaging PLT is a food packaging supplier operating in Kuala Lumpur, Malaysia, with outlets in Kepong and Kuchai Lama. We supply F&B businesses with disposable food packaging, containers, cups, bags, and related products.

2. Data We Collect

We may collect the following personal data when you contact us, place an order, or visit our website:

• Name and business name
• Phone number (including WhatsApp)
• Email address
• Delivery address
• Order and transaction history
• Website usage data (via Google Analytics — anonymised)

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders, deliveries, and enquiries
• Send promotional offers and product updates (with your consent)
• Improve our website and customer experience
• Comply with legal and regulatory obligations

4. WhatsApp Communications

When you contact us via WhatsApp, your phone number and message content are used solely to respond to your enquiry or process your order. We do not share your WhatsApp number with third parties. You may opt out of WhatsApp marketing messages at any time by replying "STOP".

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data only with:

• Delivery partners — to fulfil your order (name, address, phone)
• Service providers — such as IT systems we use to operate our business (bound by confidentiality)
• Authorities — if required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes above, or as required by law. Order records are kept for a minimum of 7 years for accounting purposes.

7. Cookies & Analytics

Our website uses Google Analytics to collect anonymised data about how visitors use the site (pages viewed, session duration, device type). No personally identifiable information is collected via cookies. You may disable cookies in your browser settings at any time.

8. Your Rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us at: cskstarplastic@gmail.com

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date shown above.

11. Contact Us

For any privacy-related questions or requests:

CSK STAR Packaging PLT
Email: cskstarplastic@gmail.com
WhatsApp (Kepong): 011-5406 5240
WhatsApp (Kuchai Lama): 011-5406 4540